How do I modify or cancel my booking?
You can modify or cancel up to 24 hours prior to the start time of your reservation. Your confirmation is located on both your Confirmation Voucher Page and your E-mail Confirmation. To modify a reservation please email email@example.com. Cancellations within 24 hours of start time will not be refunded.
I have made my reservation and will not be parking as long as anticipated. Will I receive a refund for these unused days?
No refund will be issued for unused days but you will get credited. You can modify or cancel your reservation up to a minute before the start time of your reservation. You will need to provide your first and last name exactly as entered on your booking and your Reservation Confirmation Number from your confirmation e-mail.
I pre-paid my parking and have had to extend my trip. How do I pay for the additional days?
If you have an overstay on a reservation that has already been paid, you will be asked to pay the additional. To add days please email firstname.lastname@example.org
Why do I get charged for a full day for the time I stay past my reservation when I only stay a few hours over?
If you stay beyond your reservation, the charges are determined based on the hourly rate of the particular lot at which you parked. When the number of hours you stayed overtimes the hourly rate would exceed the daily rate, you are charged the late fee rate of $10 + tax.
What I if have no room in the vehicle for the driver?
For the vehicle drop off you will have to drop off your passengers first and then have just one person bring the car to us to park. On the return, we can have the driver picked up from the terminal (need to be notified when landed) for a fee of $20.
Do i need to contact Park For U or the facility at which I will be parking to confirm my booking?
No, your booking is confirmed with Park For U and the facility at the time of purchase, and you will receive a confirmation e-mail.
When will I receive my confirmation?
You receive your confirmation two ways. At the end of the booking process, a confirmation screen will display showing your booking details that you may print. You will also receive an e-mail confirmation within 24 hours.
Why do I have to provide my e-mail address?
Your confirmation will be sent to the e-mail address provided. Park For U is a paperless company, all communication is done through your cell phone and email to increase efficiency and save you time.
I don't have an e-mail address. Can I still make a booking?
Yes, you can call our Reservation Center at 1-844-675-7171 and one of our representatives will be happy to complete your booking. They can fax or send your confirmation. Also, free email addresses can be obtained from Yahoo! at http://mail.yahoo.com or Google at https://accounts.google.com.
For how many days can I make my booking?
You can purchase up to 99 days at a time. If your stay is extended beyond 99 days, you may make multiple reservations to cover your stay, or you can pay for any additional days when you exit the facility. As indicated below, if you will be parking for over thirty days, please notify the lot staff when you arrive.
What if Is there a maximum number of days I can stay?
No, if you expect to be staying more than 30 days you should notify a lot employee so that your vehicle is not considered abandoned. Vehicles parked for over thirty days without notifying lot management may be towed at the owner's expense.
When is my credit card billed for my booking?
Your credit card is charged in full at the time that you make your reservation.
Is my credit card information secure?
With just one click, you can sign in securely to the PARK FOR U website and have all your transactions protected by powerful Secure Sockets Layer (SSL) encryption technology and Private Communication Technology (PCT) security standards supported by Microsoft Internet Explorer versions 4.0 and higher, and other popular browsers. SSL encrypts your credit card number, name, address, and telephone number before they travel over the Internet. This makes doing business over the Internet as secure as purchasing by telephone.
I don't want to use my credit card over the internet. How can I book my parking?
You can call our Reservation Center at 1-844-675-7171 and one of our representatives will be happy to complete your booking.
I was charged twice after exiting the parking facility. How do I get a refund?
This occasionally happens when a customer exits with a credit card when they also had a pre-paid reservation. To arrange a refund, please contact our customer service department at email@example.com
When should I expect to receive my refund?
If you provide your parking details to the customer service representative firstname.lastname@example.org it will usually take seven business days depending on the processing time of your credit card provider.
You can charge my account instantly. Why should it take longer to credit my account?
This is dictated by the time it takes the merchant services company and your credit card company to process the refund. Your refund is submitted immediately by us, but there is often a delay by the merchant service or credit card company in crediting the account. This is true of all credit card refunds (Not just Park For U)
Can I pay with cash or a check when booking my airport parking?
All major credit cards are accepted when booking online. We cannot accept cash or a check.
I have made my booking and want to use a coupon when I return from my trip. Is this possible?
No, the rate you have secured when making your booking does not allow you to use a coupon.
Why can't I see the facility that I am looking for? It was there last week.
Each parking facility has a limited number of reserved parking spaces. When these are sold out it is removed from the available choices for reservations.
I am unable to print my confirmation. What do I do?
Please show confirmation on mobile phone, if required.